Hawaiian Airlines Flight Cancellations Policy: Everything You Should Know

Outline of the Article

Introduction
About Hawaiian Airlines
Importance of Understanding the Cancellation Policy
Overview of Hawaiian Airlines Flight Cancellation Policy
24-Hour Free Cancellation Policy
Refundable vs Non-Refundable Tickets
Passenger-Initiated Cancellations
Cancellation Due to Hawaiian Airlines
How to Cancel a Hawaiian Airlines Flight
- Via Website
- Via Mobile App
- Through Customer Service
Hawaiian Airlines Refund Policy
- Refund Eligibility
- Refund Processing Time
Award Ticket (HawaiianMiles) Cancellations
No-Show Policy
Cancellations Due to Medical or Emergency Reasons
Rebooking Options
Compensation for Canceled Flights
Cancellation Fees and Charges
Tips to Avoid Cancellation Fees
How to Contact Hawaiian Airlines for Cancellations
Conclusion
FAQs

Introduction

Travel plans can change unexpectedly, and understanding your airline’s rules can make a huge difference. The Hawaiian Airlines Flight Cancellations Policy provides passengers with clear options for refunds, rebooking, and compensation, whether the cancellation is initiated by the airline or the traveler.

About Hawaiian Airlines

Hawaiian Airlines is the largest airline in Hawaii, offering domestic and international flights across the U.S., Asia, and the Pacific. Known for excellent service and Hawaiian hospitality, the airline also maintains a transparent cancellation and refund process.

Importance of Understanding the Cancellation Policy

Knowing Hawaiian Airlines’ cancellation policy helps travelers:

Avoid unnecessary fees
Know refund eligibility
Plan for rebooking or alternative travel arrangements

This is especially important for international flights or discounted fares.

Overview of Hawaiian Airlines Flight Cancellation Policy

Hawaiian Airlines allows passengers to cancel flights via website, mobile app, or customer service. Refund eligibility and rebooking options depend on ticket type, booking method, and timing of cancellation.

24-Hour Free Cancellation Policy

Hawaiian Airlines provides a 24-hour risk-free cancellation window for tickets booked directly on their website. If canceled within 24 hours of booking and the flight departs at least 7 days later, passengers are eligible for a full refund.

Refundable vs Non-Refundable Tickets

Refundable Tickets

Can be canceled anytime before departure
Full refund issued to the original payment method

Non-Refundable Tickets

Refund limited to taxes and fees
Travel credits may be offered for future bookings

Passenger-Initiated Cancellations

If a passenger cancels voluntarily:

Flexible or business class tickets: full or partial refund
Promotional or discounted fares: limited refund or travel credit
Early cancellation helps minimize fees.

Cancellation Due to Hawaiian Airlines

If Hawaiian Airlines cancels a flight due to operational issues, weather, or government restrictions:

Passengers are entitled to a full refund
Free rebooking on the next available flight
Meal or accommodation support may be provided for extended delays

How to Cancel a Hawaiian Airlines Flight

Via Website

Visit Hawaiianairlines.com
Go to “Manage Travel”
Enter booking reference and last name
Select “Cancel Flight” and follow the prompts

Via Mobile App

Open the Hawaiian Airlines app, navigate to “My Trips”, select your flight, and cancel.

Through Customer Service

For bookings via travel agents, group reservations, or special circumstances, contact Hawaiian Airlines customer service for assistance.

Hawaiian Airlines Refund Policy

Refund Eligibility

Refunds are available for:

Refundable tickets
Flights canceled by Hawaiian Airlines
Cancellations within 24 hours of booking

Refund Processing Time

Refunds usually take 7–14 business days depending on the payment method.

Award Ticket (HawaiianMiles) Cancellations

Tickets booked with HawaiianMiles points can be canceled for a small service fee, with points refunded to your account after processing.

No-Show Policy

If a passenger does not board a flight without prior notice, it is considered a no-show, and non-refundable tickets may be forfeited.

Cancellations Due to Medical or Emergency Reasons

Hawaiian Airlines may waive fees for cancellations due to medical emergencies, bereavement, or COVID-19. Supporting documents are required.

Rebooking Options

Passengers can reschedule flights instead of canceling. Rebooking is often more cost-effective than full cancellation, especially for flexible fare types.

Compensation for Canceled Flights

Passengers on flights departing from or arriving in the EU or under U.S. passenger rights may be eligible for compensation if the cancellation is within the airline’s control. Compensation depends on flight distance and delay duration.

Cancellation Fees and Charges

Fare Type	Refund Allowed	Fee
Main Cabin Saver	Limited	Non-refundable
Main Cabin Flex	Yes	Minimal
Business / First Class	Yes	None or minimal
HawaiianMiles Tickets	Yes	Small fee

Tips to Avoid Cancellation Fees

Book refundable or flexible fares
Cancel within 24 hours of booking if uncertain
Join the HawaiianMiles program for easier refund management
Always review fare conditions before booking

How to Contact Hawaiian Airlines for Cancellations

Website: Hawaiianairlines.com
Customer Service (Hawaii): +1 800 367 5320
Email: reservations@hawaiianair.com
Social Media: @HawaiianAir

Also Read : Copa Airlines Flight Cancellations Policy

Conclusion

The Hawaiian Airlines Flight Cancellations Policy provides passengers with clear guidance on handling unexpected travel changes. Understanding your rights regarding refunds, rebooking, and travel credits ensures a smooth, stress-free travel experience.

FAQs

1. Can I cancel my Hawaiian Airlines flight for free?
Yes, if canceled within 24 hours of booking and the flight departs at least 7 days later.

2. How long does Hawaiian Airlines take to process refunds?
Refunds typically take 7–14 business days depending on the payment method.

3. What if Hawaiian Airlines cancels my flight?
You can receive a full refund, free rebooking, and support for meals or accommodation if necessary.

4. Can I cancel a ticket booked with HawaiianMiles points?
Yes, a small service fee applies, and points are returned to your account.

5. Does Hawaiian Airlines provide compensation for canceled flights?
Yes, eligible passengers may receive compensation depending on flight distance and delay circumstances.