Thai Airways Flight Cancellations Policy – A Complete Guide

Outline of the Article

Introduction
About Thai Airways
Why Understanding the Cancellation Policy is Important
Overview of Thai Airways Flight Cancellation Policy
24-Hour Free Cancellation Policy
Refundable vs Non-Refundable Tickets
Passenger-Initiated Cancellations
Cancellation Due to Thai Airways
How to Cancel a Thai Airways Flight
- Via Website
- Via Mobile App
- Through Customer Service
Thai Airways Refund Policy
- Refund Eligibility
- Refund Processing Time
Award Ticket (Royal Orchid Plus Miles) Cancellations
No-Show Policy
Cancellations Due to Medical or Emergency Reasons
Rebooking Options
Compensation for Cancelled Flights
Cancellation Fees and Charges
Tips to Avoid Cancellation Fees
How to Contact Thai Airways for Cancellations
Conclusion
FAQs

Introduction

Unexpected changes in travel plans can be frustrating. The Thai Airways Flight Cancellations Policy is designed to help passengers navigate these changes smoothly. Whether the cancellation is initiated by the airline or by the passenger, understanding your rights ensures a stress-free travel experience.

About Thai Airways

Thai Airways, the national carrier of Thailand, operates flights to over 80 international destinations and numerous domestic routes. Known for its warm hospitality and excellent in-flight service, Thai Airways also prioritizes passenger flexibility through clear cancellation and refund policies.

Why Understanding the Cancellation Policy is Important

Knowing the cancellation policy helps travelers:

Avoid unnecessary fees
Know refund eligibility
Plan for rebooking or travel adjustments

It is especially important for international flights or tickets purchased at discounted rates.

Overview of Thai Airways Flight Cancellation Policy

Thai Airways allows passengers to cancel flights online, via mobile app, or through customer service. Refunds and rebooking options depend on ticket type, booking channel, and timing of cancellation.

24-Hour Free Cancellation Policy

Thai Airways offers a 24-hour risk-free cancellation window for flights booked directly through their website. If the cancellation is made within 24 hours of booking and the flight departs at least 7 days later, passengers are eligible for a full refund.

Refundable vs Non-Refundable Tickets

Refundable Tickets

Can be canceled anytime before departure
Full refund to the original payment method

Non-Refundable Tickets

Refundable only for taxes and fees
Travel credit may be offered for future bookings

Passenger-Initiated Cancellations

For voluntary cancellations:

Economy Flex, Business, and First Class tickets: Partial or full refund
Discounted or promotional fares: Limited refund or travel credit
Early cancellation can reduce fees.

Cancellation Due to Thai Airways

If Thai Airways cancels a flight due to operational issues, weather, or government restrictions:

Full refund is provided
Free rebooking on the next available flight
Meal and accommodation support may be provided for long delays

How to Cancel a Thai Airways Flight

Via Website

Visit Thaiairways.com
Go to “Manage Booking”
Enter booking reference and last name
Select “Cancel Flight” and follow instructions

Via Mobile App

Open the Thai Airways app, go to “My Trips”, select your flight, and cancel directly.

Through Customer Service

For tickets booked via travel agents, group bookings, or special circumstances, call Thai Airways customer support for cancellation assistance.

Thai Airways Refund Policy

Refund Eligibility

Refunds are available for:

Refundable tickets
Flights canceled by Thai Airways
24-hour window cancellations

Refund Processing Time

Refunds are typically processed within 7–14 business days, depending on the payment method.

Award Ticket (Royal Orchid Plus Miles) Cancellations

Flights booked using Royal Orchid Plus miles can be canceled for a small service fee. Miles are refunded to your account after processing.

No-Show Policy

If a passenger does not board the flight and fails to notify Thai Airways, the ticket may be forfeited as a no-show. Refunds are usually not provided for non-refundable fares in such cases.

Cancellations Due to Medical or Emergency Reasons

Thai Airways may waive fees for cancellations caused by medical emergencies, bereavement, or COVID-19 related issues. Relevant documents may be required.

Rebooking Options

Passengers can choose to reschedule flights instead of canceling. Rebooking is often more cost-effective than cancellation, especially for flexible fare types.

Compensation for Cancelled Flights

For flights departing from or arriving in the EU, passengers may be entitled to EU261 compensation if the cancellation is within the airline’s control. Compensation depends on flight distance and delay duration.

Cancellation Fees and Charges

Fare Type	Refund Allowed	Fee
Economy Promo	Limited	Non-refundable
Economy Flex	Yes	Minimal
Business Class	Yes	None or minimal
First Class	Yes	None
Royal Orchid Plus Tickets	Yes	Small fee

Tips to Avoid Cancellation Fees

Book refundable or flexible fares
Cancel within 24 hours of booking for full refund
Join the Royal Orchid Plus program for easier refund management
Always review fare conditions before booking

How to Contact Thai Airways for Cancellations

Website: Thaiairways.com
Customer Service (Thailand): +66 2 356 1111
Email: callcenter@thaiairways.com
Social Media: @ThaiAirways

Also Read : Scoot Flight Cancellations Policy

Conclusion

The Thai Airways Flight Cancellations Policy is designed to provide passengers with clear guidance and options in case of unexpected changes. Whether the flight is canceled by the airline or by you, understanding your rights for refunds, credits, and rebooking ensures a smoother travel experience.

FAQs

1. Can I cancel my Thai Airways flight for free?
Yes, if canceled within 24 hours of booking and the flight departs at least 7 days later.

2. How long does Thai Airways take to process refunds?
Refunds usually take 7–14 business days depending on the payment method.

3. What if Thai Airways cancels my flight?
You can choose a full refund, free rebooking, or receive assistance for accommodation and meals if applicable.

4. Can I cancel a ticket booked with Royal Orchid Plus Miles?
Yes, a small service fee applies, and miles are returned to your account.

5. Does Thai Airways provide compensation for canceled flights?
Yes, EU flights may qualify for EU261 compensation depending on circumstances.