Scoot Flight Cancellations Policy – Everything You Need to Know

Outline

Introduction
About Scoot Airlines
Why You Should Understand the Cancellation Policy
Overview of Scoot Flight Cancellation Policy
24-Hour Free Cancellation Policy
Refundable vs Non-Refundable Tickets
Passenger-Initiated Cancellations
Cancellation Due to Scoot Airlines
How to Cancel a Scoot Flight
- Via Website
- Via Mobile App
- Through Customer Support
Scoot Airlines Refund Policy
- Refund Eligibility
- Processing Time for Refunds
Scoot Vouchers and Travel Credits
No-Show Policy
Cancellations Due to Illness or Emergencies
Rebooking Options
Compensation for Canceled Flights
Scoot’s Fare Types and Their Cancellation Rules
Tips to Avoid Cancellation Fees
Contact Information for Scoot Cancellations
Conclusion
FAQs

Introduction

Travel plans can change suddenly, and knowing your options can make all the difference. The Scoot Flight Cancellations Policy helps passengers understand what to expect if they need to cancel or if the airline cancels a flight. Let’s break down how Scoot handles cancellations, refunds, and rebooking.

About Scoot Airlines

Scoot is a low-cost carrier based in Singapore, operating flights across Asia, Australia, and Europe. As part of the Singapore Airlines Group, Scoot focuses on affordability while maintaining service reliability. Like most budget airlines, Scoot has specific rules regarding cancellations and refunds.

Why You Should Understand the Cancellation Policy

Knowing Scoot’s cancellation policy can:

Help you avoid unnecessary fees
Ensure you get the refund or credit you’re entitled to
Make rebooking easier if your travel plans change

Overview of Scoot Flight Cancellation Policy

Scoot operates mainly as a no-refund airline for standard fares. However, depending on the fare type and circumstances, passengers may be eligible for partial refunds, travel vouchers, or rebooking.

If Scoot cancels a flight, the airline provides alternative flight options, travel credits, or refunds, depending on the situation.

24-Hour Free Cancellation Policy

Scoot offers a 24-hour cooling-off period for bookings made directly on their official website. If canceled within 24 hours of purchase and the flight is more than 7 days away, passengers can receive a full refund without penalties.

Refundable vs Non-Refundable Tickets

Refundable Tickets

Refundable tickets are rare on Scoot but may be available for premium fare bundles or business upgrades.

Can be canceled before departure
Full or partial refund is processed to the original payment method

Non-Refundable Tickets

Most Scoot tickets are non-refundable. However, passengers may still receive:

Travel vouchers for future use
Refunds of airport taxes and fees upon request

Passenger-Initiated Cancellations

If you cancel your flight voluntarily:

Standard economy fares usually don’t qualify for a refund
Flexi or Plus fare bundles may allow rebooking with a change fee
Canceling early may minimize extra costs

Cancellation Due to Scoot Airlines

If Scoot cancels a flight due to operational reasons, weather, or government restrictions, passengers are entitled to:

A full refund, or
A free rebooking on the next available flight, or
A travel voucher valid for future travel

Scoot typically informs passengers through email or SMS regarding flight disruptions.

How to Cancel a Scoot Flight

Via Website

Visit Flyscoot.com
Click on “Manage My Booking”
Enter your booking reference and last name
Follow prompts to cancel or request a refund

Via Mobile App

Open the Scoot app
Go to “My Trips”
Select your booking and choose cancel or modify

Through Customer Support

Call or chat with Scoot’s support team
Have your booking number and passenger details ready

Scoot Airlines Refund Policy

Refund Eligibility

You may be eligible for a refund if:

Scoot cancels your flight
You cancel within 24 hours of booking
You have a refundable or Flexi fare

Processing Time for Refunds

Refunds typically take 7–30 business days, depending on the payment method and location of purchase.

Scoot Vouchers and Travel Credits

Instead of a direct refund, Scoot may issue travel vouchers (Scoot Travel Credit) valid for 12 months. These can be used for booking future flights and add-ons like baggage or meals.

No-Show Policy

If you miss your flight without informing Scoot in advance, your ticket is considered a no-show, and the entire fare may be forfeited with no refund eligibility.

Cancellations Due to Illness or Emergencies

In cases of medical emergencies, bereavement, or other unforeseen circumstances, Scoot may consider fee waivers. Supporting documentation such as medical certificates or death certificates must be provided.

Rebooking Options

Passengers can rebook their flights instead of canceling.

Fare differences may apply
Change fees depend on the fare type
Flexi fares allow free date changes up to a few days before departure

Compensation for Canceled Flights

If Scoot cancels a flight due to reasons within its control, passengers may receive compensation or vouchers depending on local regulations.
However, if the cancellation is due to weather or air traffic restrictions, compensation may not apply.

Scoot’s Fare Types and Their Cancellation Rules

Fare Type	Refund Allowed	Rebooking Allowed	Notes
Fly (Basic)	No	Yes, with fee	Lowest fare, no refund
FlyBag	No	Yes, with fee	Baggage included
FlyBagEat	No	Yes, with fee	Meals + baggage included
ScootPlus	Partial	Yes	Premium option, more flexible

Tips to Avoid Cancellation Fees

Book Flexi or ScootPlus fares for flexibility
Cancel within 24 hours of booking if unsure
Purchase travel insurance for coverage against unexpected events
Always check fare rules before booking

Contact Information for Scoot Cancellations

Website: Flyscoot.com
Customer Support: +65 3157 6434
Email: customer-service@flyscoot.com
Social Media: @FlyScoot

Also Read : China Southern Airlines Flight Cancellations Policy

Conclusion

The Scoot Flight Cancellations Policy provides passengers with flexibility options despite being a budget airline. Understanding your fare type, refund eligibility, and available rebooking options can help you make smarter travel decisions and minimize losses.

FAQs

1. Can I cancel my Scoot flight for free?
Yes, if canceled within 24 hours of booking and the flight is at least 7 days away.

2. Does Scoot refund canceled flights?
Refunds are available only for refundable fares or flights canceled by Scoot. Other tickets may receive travel vouchers.

3. How can I contact Scoot for cancellations?
You can cancel through the website, mobile app, or customer service hotline.

4. What happens if Scoot cancels my flight?
You can choose between a refund, rebooking, or travel credit.

5. How long does Scoot take to process refunds?
Refunds usually take 7–30 business days, depending on the payment method.